If the product purchased does not contain the amount of coins or higher, specified in the title and description of the product, then you are eligible for a partial refund for the value of coins that were missing in your order. If you purchase a package of coins from us, then change your mind, you may be eligible for a refund. If you are banned you may not be eligible for a refund. Contact us through our live-chat support on the bottom right of our website, or email: [email protected].